Policies

I DO NOT ACCEPT RETURNS, CANCELLATIONS, OR REFUNDS.

Care for Stainless Steel Tumblers

Hand wash only. Air dry or Pat Dry. Tumblers are NOT dish washer or microwave safe. Do not soak your tumbler in any form of liquids.  Leaving your tumbler in the fridge or freezer can result in breaking the vacuum seal which will not keep your drinks hot or cold. I am not responsible for misuse of any items. It's your responsibility for caring for your tumbler to produce a long lasting tumbler. 

Date requests/Updates/Name changes or additions

BEFORE paying PLEASE let me know if you need your MTO order done by a specific date. If you placed your order and you didn't mention you needed it by a specific date, I can’t be held responsible for orders not being done by your desired date, when I was never notified. Please make sure names are CORRECTLY spelled. I don't accept additions after your order is placed.

Order changes

Once payment is confirmed no changes can be made to your order. NO EXCEPTIONS. Tumblers are worked on in the order they are received so any changes or updates have a chance of not happening. 

Shipping on all orders

Orders are shipped via USPS priority mail. Shipping takes anywhere from 1-3 business days depending on where you are located in the US. This does not include holidays, Sundays or any other delays regarding whether/USPS delays. Due to Covid, packages can take longer than the expected delivery time. Tracking is included and will be provided to you. I am not responsible for packages once it is in the hands of USPS. In the event your package comes damaged or lost in transit please reach out to me. Send me photos immediately of damages. Please make sure to double check your shipping address. I can not be held responsible for address incorrections on your end. Shipping time is not the same as turn around time. 

Beauty of imperfections disclaimer

All items made by me are handmade with love and care. Please understand items, by nature and the art of learning and growing, may have some minor imperfections, flaws, small bumps, ETC. I try my very best to make sure all items are made to the best of my ability and double checked before sending out. Any item you purchase is one of a kind. There are no two handmade items that are exactly the same, nor are perfect to a T. Any cups that are solid color with no glitter may have little specks of glitter due to a craftroom filled with glitter and a whole lot of glitter being used on other cups.